Ricardo Shimosakai, Tourismo Adaptado - July 31, 2013
I like this strategy … using social media to get the attention of businesses with big accessibility failures. It's a good addition to reporting accessibility details on dedicated accessibility rating sites like AXS Map and AbleRoad. Maybe the thing to do is rate all the businesses, good and bad, and reserve the Facebook and Twitter dings for the most egregious cases.
And by the way, that's why accessibility overall is such an emotional issue, as well as practical. When you have a disability, there are lots of difficulties you can't change, you just have to live with. But accessibility is something we know how to do. So, when it doesn't happen, we know our misfortune isn't random, it's the result of either ignorance or a conscious decision that that the money, effort, or creative thought were determined by someone too much to expend to make life a little easier, or remotely feasible, for us. Even though we're not supposed to, it's hard not to take that just a bit personally.