Rebecca Smiters, The Guardian - January 14, 2014
There’s nothing surprising in this report about the barriers disabled people in the UK encounter trying to shop in the “high streets” of their towns. It’s the same here in the United States. But I was struck by the clarity of the article, and its focus. In a strange way, not having to mention the Americans with Disabilities Act helps keep attention on the actual, practical problems that deter and exclude people, rather than just debating whether this or that practice violates the law. I still think well-crafted anti-discrimination laws and accessibility codes are important, but sometimes they distract us from simply noting exactly how customer service sucks for disabled people.